A self-ordering kiosk Malaysia will make a customer grin like a pitbull as their time is saved and there is no fear of inaccurate orders. Several restaurant branches in Malaysia including but not limited to McDonald’s, KFC and Burger King implemented these machines in place of actual workers taking orders. While the kiosks can be a godsend to customers, they can also defeat their own purposes if they are vulnerable to digital errors.
Because self-ordering kiosks often display menus for customers to pick, there is no need to squint eyes towards the physical menus at a distance behind the counter. All different sets, ala cartes, drinks, and sides are available for customers to browse. There are also options to pick flavors, reduce or alter ingredients to suit their personal tastes. Another digital convenience is the order list where customers can review and change near the end themselves to enhance order accuracies. This erases the need to repeat and wait for workers to make any changes of their orders, which can be more time-consuming.
The option to pay with cash, credit or debit cards or e-wallets is a welcoming change for customers as they have more alternatives in case they are unable to pay with either one or two of the methods. This also increases the speed of transactions, especially when cards can just be swiped and be done with.
Most long queues in a restaurant like McDonald’s tend to be long because of the ordering and transaction processes at the counters. Nowadays, even when opting to pay in cash, lines aren’t as common because the conveniences of self-ordering kiosks greatly reduces waiting times and speeds up routine processes of workers.
Another contribution to this magic is that because visuals play a key role in self-serving kiosks, there is no need to scan texts or the menu screens behind the counter to find a specific food item. With different menu categories, it is easier to find the desired item purely based on visuals. This factor also eliminates the need to verbally explain orders as the menu and options are straightforward.
Despite the magic provided by self-ordering kiosks to customers, they are still prone to turning the pros into the exact opposites if they are affected by digital or connection errors. As an example, a broken card reader can negatively impact a customer with no physical cash with them as they not only have to go to a bank and withdraw, but they may also have to make room for customers to place their own orders while waiting behind a line again.
A broken self-ordering kiosk can spell a potential deconstruction of a restaurant’s improvement since it meant that customers had to queue again at the counters, verbally place and explain specific orders while the workers must pay extra attention to ensure the accuracy of their orders. Time is thus wasted and even with credit cards, it does little to speed up the queuing process. Regular maintenance and testing is thus a priority to the kiosks so the problem can be avoided and the gentle flow of convenience and saved time can be retained.